Shipping.

We currently ship nationwide (including Puerto Rico) via USPS Priority Mail and internationally to Canada and the United Kingdom via USPS International Priority Mail.

Once you place your order, please allow 10-12 business days for preparation, cure time, and shipping, as all candles are made to order, by hand.

If you are interested in international shipping to your country and it is not listed, please email us at pr@thevelanegra.com and we will do our best to make it happen!

Return Policy.

Due to the nature of our product and each candle being individually prepared and poured, all sales are final and used candles cannot be returned or exchanged. Unused candles may be exchanged for another scent within 14 days of purchase. The buyer is responsible for shipping costs on all exchanged items.

We pack all candles with care, but in the event that products are damaged during shipping from us to you, we will gladly send a replacement to you at no additional cost. Photographic proof must be provided via email to pr@thevelanegra.com within 7 days of delivery.

Undeliverable or returned item.

Once your order is delivered to USPS or UPS, we are no longer responsible. If there is an issue with the delivery of your order, please contact USPS or UPS directly.

Please be sure that you enter your delivery address correctly and that USPS/UPS has access to your delivery area. If your order is returned to us and labeled as unable to delivery, you are responsible for shipping costs related to sending your order back out to you.